Our goal at Traditional Health Clinic is to help you restore balance and vitality, to help you get well and stay well. Our practice policies will enable us to provide you with the highest level of personalized service. Thank you for making Traditional Health Clinic your wellness home.
We strongly request patients to arrive 10 minutes prior to their appointment to make sure that your chart is in order.
BOOKING INITIAL INTAKE / NEW PATIENT APPOINTMENTS
To secure your appointment time on our busy schedule we require a credit card to be placed on your account. The card will be charged in the event that you do not contact us within the cancellation period. The card will NOT be charged if you contact our office within the required 48-hour cancellation period (see below).
CANCELLATIONS / NO SHOWS
Due to the overwhelming request for appointments, there is a 48-hour cancellation policy. Your appointment must be cancelled at least 48 hours prior to your scheduled appointment or you will be charged full price for your scheduled visit. You may cancel your appointment by calling the office. If calling after hours, please leave a message. Tel: (865) 588-1125
If you are not able to come to your scheduled appointment due to an emergency or unforeseen circumstances within the 48-hour cancellation period, please let us know as soon as possible so that we can schedule other patients in that time slot.
You can also email us your cancellation request at least 48 hours in advance. Email: [email protected]
Patient satisfaction is at the top of our list and we're striving hard to ensure all patients are seen in a timely manner. We realize situations arise beyond your control such as bad weather and unexpected traffic.
If you are late for your appointment it creates a domino effect that impacts other patients’ scheduled appointments. It makes sense to us to try and impact as few people as possible and appreciate your understanding that if you are late, we will have to reschedule your appointment.
It is important to continue your plan of care by utilizing our follow-up appointments. If your follow-up appointment was not booked at the time of your initial visit, then you should contact the office to schedule a follow-up appointment.
You will be receiving a phone call from us after your initial appointment to see how you are doing and answer any basic questions you might have.
OFFICE LOCATION AND PARKING
Our office is located in the Bearden area of West Knoxville, Tennessee. We have several parking spaces surrounding our building and one Handicap parking space. The handicap entrance is located on the side of the building next to the handicap parking space. This side entrance door can be used by handicapped persons to get to the reception area.
Additional parking leading to our main entrance is also available. The reception are can be accessed by coming up the stairs in the front of the building. Please advise our staff if you need assistance, and we will make arrangements to accommodate you.
Payment for the office visit or phone consultation is expected at time of service. We accept cash, check or credit cards (Master Card, Visa, American Express, Discover). All credit card payments will be processed the same day of the visit or phone call.
We do not accept insurance and we cannot assist you with claim resolution. We will provide you with a billing summary, which you can submit to your insurance carrier.
In addition, we are not Medicare providers.
Lab work may be recommended as a component of your care. Our practitioner has more than 15 years experience interpreting test results and using medical data to investigate health care concerns. Our practitioner will work with you to suggest lab work that will be of value in investigating your specific health concerns and monitoring your progress while in our care.
While we do not conduct lab work at Traditional Health Clinic, nor are we are a lab work provider, we can advise you on which tests to order through your primary care physician and/or insurance. We can also advise you how on how to order lab work as an individual health care consumer. Separate fees apply for lab work. Interpretation of routine lab data from other providers is usually included as part of the fee for a Treatment Only appointment. More extensive lab data analysis is typically addressed within a Consult/Treatment appointment.
PHONE CALLS, MESSAGES & FAXES
- Our Clinic Desk hours are
Monday 1pm - 5pm
Wednesday 9am – 1pm
Thursday 1pm – 5pm
Friday 9am – 1pm
- To reach the Clinic, tel:(865)588-1125 email: [email protected]
- Our fax number is (866) 375-0949.
- If you call after hours, our office staff will return your call on the next business day.
- If you have a medical emergency, call 911 or go directly to the nearest emergency room.
- When leaving a message, please be brief and include the following information:
-Full name, spell your last name, and date of birth
-Reason for call
-Best time to be called back
-Email address (if desired)
PRIMARY CARE PHYSICIAN
Please note that William C. Foster, L.Ac. is not your primary care physician. We recommend that you have a primary care physician as a part of your health care team.
Our front desk staff are not licensed to discuss or answer questions about your plan of care. For your convenience we have a downloadable form "Questions for Will", that can assist you in formulating questions.